Terms of Service

1. Acceptance of Terms

By accessing or using SQLStream ("Service"), you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access the Service.

2. Description of Service

SQLStream is a SQL observability platform that provides real-time query monitoring, analytics, and performance optimization tools for PostgreSQL and MySQL databases. The Service includes web-based dashboards, API access, and database proxy software that you install in your infrastructure.

3. User Accounts

You must create an account to use certain features. You are responsible for:

• + Maintaining the security of your account credentials
• + All activities that occur under your account
• + Notifying us immediately of any unauthorized access
• + Providing accurate and complete information

4. Acceptable Use

You agree not to:

• + Use the Service for any illegal purpose
• + Attempt to gain unauthorized access to our systems
• + Interfere with or disrupt the Service
• + Transmit malicious code or harmful content
• + Reverse engineer or extract source code

5. Data and Privacy

SQLStream processes database query metadata to provide observability services. We do not access or store your actual database data - only query patterns, execution times, and performance metrics. Your data handling is governed by our Privacy Policy.

6. Billing and Payment

Paid features are billed monthly or annually in advance. You agree to provide current billing information and pay all charges in a timely manner. We may suspend your account for non-payment after reasonable notice.

7. Service Level Agreement

We strive to maintain 99.9% uptime. Enterprise customers receive service level commitments as specified in their separate agreement. We do not guarantee uninterrupted access and are not liable for temporary unavailability.

8. Limitation of Liability

SQLStream shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, use, goodwill, or other intangible losses resulting from your use of the Service.

9. Termination

Either party may terminate these Terms at any time. Upon termination, your access will cease and we will delete your account data in accordance with our data retention policies.

10. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of significant changes via email. Continued use after changes constitutes acceptance.

11. Contact

Questions about these Terms? Email AxiomBot@proton.me